The Chinese -a -long drone -professional major, a large -to -fly technique (XAG), introduces an "directly managed method" for after -sales services such as the maintenance and repair of aircraft (outsourced to a distributor).On December 22, 2021, Mr. Peng Ju, the founder and CEO (the highest management officer), revealed at an event held by the company.
The trigger was that in the first half of 2021, in some areas of the black dragon Ryang Province in northeastern China, a number of problems occurred in the company's drone P80.Regarding the response at that time, customers have severely criticized the quality of products and after -sales service.
The solution to the pole -flying technique based on this lesson is the reform of after -sales service by directly managed."We are currently launching 25 directly managed service centers throughout China. In addition, 50 directly managed mobile service cars will be introduced."Peng explained so.
The main uses of agricultural drones include spraying pesticides, spraying fertilizers, and sowing seeds.In the rural areas in China, the use of agricultural drones has expanded on the backdrop of the decline in young labor and acceleration of agricultural land consolidation, and the number of sales machines has increased with each year.
Extreme Technology is one of the two major manufacturers of agricultural drones alongside the largest Daijiang Diang Rolling Technology (DJI), the largest consumer drone.In the Chinese agricultural drone market, the two companies have a total of nearly 90 % share.
It is the first time that agricultural drone manufacturers have introduced direct -based after -sales services.According to stakeholders who are familiar with the circumstances, the company determines that the agency is left is the fluctuation of after -sales service demand due to cycles during the agricultural season and agricultural season.
During the off -aging season, users rarely fly drones, so sales agencies lay off employees (including after -sales service personnel).In the agricultural season, sales agencies increase employees, including temporary employment, but newcomers have little room for specialized training (such as drone repair techniques).So the quality of after -sales service was sacrificed.
本記事は「財新」の提供記事ですThe directly -managed after -sales service should help recover the reputation of the pole -flying technique (P80's bugs).According to Peng CEO, 6,000 drones are prepared in the directly managed service network so that the customer farming work is not interrupted during the agricultural season.If the customer drone breaks down, they will lend these alternatives for free until the repair is over.
(Jin New Reporter: Houso) * Distribution of the original text is December 22, 2021
Receive the latest published article by Mr. Biz & Tech by email (author follow)